Refund & Returns Policy

HomeRefund & Returns Policy

Please read the following policy carefully to understand our procedures for returns and refunds.

  1. Returns Eligibility:

  • Returns are accepted within 15 days from the date of delivery.
  • The item must be in its original condition, unused, and in its original packaging.
  • Changes of mind are not eligible for refunds post-confirmation.
  • Refunds are not applicable if the ordered size aligns with our sizing specifications.

  1. How to Initiate a Return:

  • Contact our customer service team via email at info@oxyhigh.store or by phone at +92 300 6260003 to initiate the return process.
  • Provide your order number, reason for return, and any supporting documentation or images.

  1. Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

  1. Inspection and Approval:

  • Once we receive your return, it will be inspected to ensure it meets the eligibility criteria.
  • If approved, a refund will be issued to the original payment method within 7 business days.

  1. Refund Policy:

  • Refunds will be issued for the purchase price of the item(s) minus any shipping fees.
  • Original shipping fees are non-refundable.

  1. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately.
  • Provide clear images of the damaged or defective item for our records.

  1. Exchange Policy:

  • At this time, we do not offer direct exchanges. Customers can return the original item and place a new order.

  1. Contact Information:

If you have any questions about this privacy policy or the information we hold about you, please contact us at:
oxyhigh.store.

Address Here

  • Address1: No: Offfice#11, 1st Floor, Shakeel Arcade, Street 85, G-13/1 G 13/1 G-13, Islamabad, 44000

Email: info@oxyhigh.store

  1. Amendments to the Policy:

  • Oxyhigh LLC reserves the right to modify or amend this policy at any time. Any changes will be effective immediately upon posting on our website.

Disclaimer:

Our products are inspired by original designs and are not affiliated with the original manufacturers. All products are handmade/reproduced by us. No copyright infringement is intended.

Also we don’t offer refund particularly on the above said Disclaimer.

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